Tenfold Chrome Extension Overview
Tenfold Chrome Extension by Tenfold is a powerful tool designed to enhance customer interactions for contact center agents. This extension seamlessly integrates enterprise CRMs and phone systems, providing agents with a robust UI to better serve customers. By leveraging Tenfold Cloud and Google Firebase, agents can effortlessly identify callers through the CRM, capture interaction notes, create/update cases, and click-to-dial phone numbers within the CRM or any website in the Chrome browser.
Furthermore, the Tenfold Chrome Extension offers features like pre-recorded voicemails, local presence for outbound dials, and one-click online meeting launches directly from the Tenfold UI. With a focus on improving efficiency and customer experience, Tenfold aims to streamline agent workflows and provide valuable insights through its integration with various enterprise systems.
